- Q: What is Online Banking?
- A: Online banking is a real-time online system that allows our customers a secure and a convenient way to access their Park Avenue Bank accounts via the Internet.
- Q: Do I have to register to use Online Banking?
- A: Yes. You can apply online or in person at the branch.
- Q: How much does Online Banking cost?
- A: Nothing. Online banking is free of charge when you open a Park Avenue Bank account.
- Q: How secure is Online Banking?
- A: State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, social security numbers, and tax ID numbers are never displayed on the online banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.
- Q: What happens if I forget or lose my ID or PIN?
- A: If you lose or forget your ID or PIN, you may call Customer Service and with proper verification, your ID and PIN will be restored or reset.
- Q: After how many invalid logon attempts will I be locked out of Online Banking?
- A: Three invalid logon attempts will lock you out of Internet Banking. If this happens, call Customer Service at 1-888-PAB-3336.
- Q: What happens if I don't log off the system?
- A: Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN.
- Q: When will standard bank transactions show up on Online Banking?
- A: Standard bank transactions will appear in your online banking account the following business day.
- Q: When will transfers appear in my account?
- A: The transfer cut-off time for current day's business is 3:00 p.m. EST. Any transfers made after this time will not be transacted until the next business day.
- Q: How much history can I see online?
- A: You will be able to access up to the previous 30 days transactions as well as having access to the previous 3 months statements. The statement history file will begin to build from the date that you sign up for online banking.
- Q: When viewing my current transactions, why do I see electronic transactions and Net Teller transfers duplicated?
- A: You may see the electronic transactions, which include Net Teller transfers, twice during the bank's "end of day processing". End of day processing is required for your transactions to be updated. This process begins each banking evening and lasts several hours. The duplicate transactions will disappear at the end of the processing day.
- Q: If I have a question or problem concening Internet Banking whom should I call?
- A: You can call us at 1-888-PAB-3336 and ask for the Net Teller Representative.
